There is a Redbox customer in Shawnee, KS who insists on using my email address to rent movies at the McDonald’s at 16210 W 65th St. Every time this person rents or returns a movie I get an email. In the last 2 years I’ve gotten 29 such emails and I just got another 5 in the last 2 minutes. Apparently it’s a multi-movie weekend. Transaction IDs from these emails were: [redacted]
I’ve emailed Redbox’s customer support 3 times about this in the past and have been told:
- To just click the unsubscribe link – There never is one in these transaction emails.
- That it’s because we share the same email address, his is just uppercase. – This is also wrong because gmail addresses are not case sensitive. I guarantee the customer has never gotten an email at the provided address.
- That the email address has been removed from that account – A few weeks later though I started receiving emails again. I don’t know if this just never happened or if the person entered it again at their favorite McDonald’s restaurant.
Regardless, this is the 4th time I’m contacting Redbox about the same issue. In the future, please implement an opt-in system where customers must verify that their email address is correct before you allow rental/return confirmation to be sent there. Not doing so is a violation of this idiot’s privacy and mine as well. Until this is done, please remove my email from your system…again.