Category: Rant

Bring Out Your Dead

There’s been a lot of talk lately surrounding the future of client services since Khoi Vinh casted them as the man who didn’t want to go on the cart in his The End of Client Services post. Khoi was essentially saying that if you want to do great work, you either have to go “in-house” as he did at The New York Times or be a part of a company that owns a product. The conversation continues this week after Khoi posted a follow-up, In Defense of Client Services yesterday. In it, he essentially says, “Ok, fine. Client services will still exist. Do not want.”


Last week I attempted to unsubscribe from a company’s email list only to discover that there was no unsubscribe link or instructions anywhere in the…

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